1. What is a User?
2. What can a User do?
3. What happens if I forget my password?
4. What is a viewer (plug-in)?
5. Why do I need a viewer?
6. Where can I get viewers from?
7. Can I track changes to items?
8. How do I upload data?
9. Where can I access Alextra?
10. I am having problems logging in.

1. What is a User?

   A User is anyone who has authority to access a Library.  

2. What can a User do?

A User can access only those Libraries for which an Owner or Librarian has given authority.
They may be able to add, delete or change items in a library depending on the rights that the librarian has given them.

3. What happens if I forget my password?

Passwords are easily forgotten.  Don't worry about it!  Simply click on "Forgotten yours?" at the top of the Alextra home page (http://www.alextra.com).  You will be asked to send us your email address. We will send back a reminder of your password.

4. What is a viewer (plug-in)?

A viewer (sometimes called a plug-in) is a piece of software that allows you to view a file even if you don't have the program in which the file was originally created.  For example, you can use the Autodesk Whip! viewer to look at AutoCAD dwf files even if you do not have AutoCAD installed on your computer.  

5. Why do I need a viewer?

So you don't have to spend a fortune on the original software simply to view files!

6. Where can I get viewers from?

   Viewers can be obtained from our free downloads page.

7. Can I track changes to Items?

   Yes.  You can choose to be be advised by e-mail when an item is changed in a library by checking the Notify box adjacent to the record.  

   You can also request notification of changes to a library by amending your personal preferences.  

8. How do I upload data?

   New items are added to a library by the Owner (or Librarian), unless authority has been passed onto a User.  If you have authority to add items you will see "Add New Item" at the top of the Library Item List.  Click on "Add New Item". Enter the details shown.

7. Where can I access Alextra?

   There are two ways.  Either via the Alextra website home page or through a link from your own website by adding an Alextra access button.  Click here to see more on linking your website

8. I am having problems logging in.

   Check that you are using the correct email address.  Is it the same as the one you submitted when opening the account or for Users, is it the same as that given to you by Alextra.  Also ensure that the password is correctly entered. Note that passwords are CaSe SeNsItIvE.